Regulatory Disclosures

Private education providers are held to consumer protection rules that exist because the sector has a history of overclaiming. This page collects the disclosures we think a prospective learner is entitled to see before making a financial decision.

Nothing here replaces our Terms of Service. Where the two overlap, the Terms govern the contract between us.

Upkora Academy is a private, for-profit provider of online, non-degree technical training. We deliver live, instructor-led programmes in cloud engineering, artificial intelligence and machine learning, software development, and compliance, together with mentorship and career support.

We operate entirely online. We do not maintain a physical campus and we do not provide in-person instruction.

Upkora Academy is not an accredited postsecondary institution. We are not accredited by any agency recognised by the United States Department of Education or the Council for Higher Education Accreditation.

• We do not award degrees, and we are not authorised to do so.
• We do not award academic credit, and our programmes are not designed to transfer to a college or university. Any institution may decline to recognise them.
• A certificate of completion from Upkora records that you finished a programme. It is not an academic credential, a licence or a professional certification.
• Where a programme prepares you for an industry certification, that certification is awarded by the third party that owns it, on its own terms, after its own exam. Preparation is not a guarantee of a pass.

Requirements for private postsecondary and vocational training vary by state, and several states exempt short, non-degree, fully online programmes from licensure. We assess our obligations in each state where we enrol learners and register or seek an exemption where one is required.

If you would like to know our specific status in your state before enrolling, email us and we will tell you in writing. If we are not authorised to enrol learners in your state, we will say so and will not take your money.

• We do not participate in federal student aid under Title IV of the Higher Education Act. You cannot use a federal grant or federal student loan to pay us, and completing a FAFSA will not help you pay for a programme.
• We are not approved for GI Bill or other veterans education benefits.
• We do not offer an income share agreement, and we take no percentage of your future salary.
• Our instalment plan is offered by us directly, not by a bank or a licensed lender, and it involves no credit check.

Our instalment plan carries a published surcharge. That surcharge is a finance charge, which means the total you pay under an instalment plan is more than the pay-in-full price. Before you authorise a plan we show you the deposit, the amount of each payment, the number of payments, the date of each payment and the total amount payable. Those figures are repeated in your confirmation email.

Your seat deposit is credited in full toward your tuition. It is not an application fee and it is not an additional charge. The refund schedule that applies to it is set out in our Terms of Service.

We do not guarantee employment, an interview, a job offer, a promotion or any level of earnings. No employee, instructor, mentor or admissions team member is authorised to make such a guarantee on our behalf.

Where we publish outcome figures, we publish the methodology alongside them: the cohorts included, the definition of a graduate, the definition of a hire, the reporting window, the response rate, and how many graduates are excluded and why. A figure without that context is not a figure we will publish.

Any individual learner story on our site describes one person’s result. It is not typical, not a projection, and not a promise of what you will achieve.

We admit learners without regard to race, colour, national origin, ethnicity, religion, sex, pregnancy, gender identity or expression, sexual orientation, age, disability, genetic information, marital status or veteran status.

The same standard applies to how we teach, assess, discipline and support learners, and to how we recruit instructors and mentors.

We build our website and learning platform against the Web Content Accessibility Guidelines version 2.1 at level AA. We test keyboard navigation, colour contrast, focus visibility and screen reader labelling as part of how we ship.

We are not perfect at it. If you hit a barrier on any page or in any lesson, email our accessibility address with the page and what went wrong, and we will fix it and give you the content in an accessible form in the meantime.

Reasonable accommodations for a disability are available for live sessions, assessments and deadlines. Ask admissions before you enrol, or your instructor at any point during the programme. You do not have to disclose a diagnosis to request one.

We comply with United States export control and economic sanctions law. We cannot enrol anyone located in, ordinarily resident in, or acting on behalf of a person in a country or region subject to comprehensive United States sanctions, or anyone on a United States restricted party list.

If we discover after enrolment that this applies to you, we must end your enrolment. Where the law allows it, we will refund tuition for the undelivered portion of the programme.

We keep enrolment and completion records for seven years after your programme ends. You can request a copy of your record, or a replacement certificate, at any time during that period at no cost.

We release your records to a third party only with your written permission, or where valid legal process requires it.

1. 01Raise it with your instructor or your admissions contact first. Most issues are a misunderstanding about scheduling, billing or expectations, and get resolved the same week.
2. 02If that does not resolve it, email our legal contact address with a written description of the problem, what you have already tried and the outcome you want. We acknowledge within five business days and respond substantively within 30 days.
3. 03If you are still not satisfied, you may complain to the agency that regulates private postsecondary or vocational education in your state, or to your state attorney general’s consumer protection division.
4. 04You may also file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.

Complaining to a regulator is your right. We will not penalise your enrolment, your grades or your access for doing it.